How to Fix Wrong Opening Hours or Location in AI Answers

AI assistants give wrong opening hours or addresses when the map listings, directories and web pages they read disagree or are out of date. To fix it, correct your main map listings first, then your website and the directories in your sector, and make sure every source shows the same details. AI answers usually follow once the sources agree.

Why hours and addresses go wrong

Local details change more often than most business facts. Holiday hours, a temporary closure, a move to a new street or a second location can all leave old data behind. Common causes:

• A map listing that was never updated after a move.
• Duplicate listings, one old and one new.
• Seasonal hours set once and never reset.
• Hours shown only as an image on your website.
• Directories that copied old data from each other.

Start with the map platforms

Many assistants rely on map and local data when answering “near me” and “open now” questions. Check and claim your listings on:

1. Google Business Profile, which feeds Google Search and Maps.
2. Bing Places for Business, relevant because Microsoft Copilot uses Bing.
3. Apple Business Connect, used by Apple Maps.

On each, confirm the address pin is in the right place, set regular hours, add special hours for holidays, and mark the business correctly if it is temporarily closed. Report or merge duplicate listings using each platform’s own tools.

Fix your website

Your site should show hours and address as plain text on the contact page and in the footer, not only in an image or embedded map. Add LocalBusiness structured data with address and openingHoursSpecification that match exactly what the page shows. If you have several locations, give each one its own page. See JSON-LD for company information for the markup.

Clean up directories

Search for your business name plus your old street or old phone number. Every result showing old data is a source to fix. Prioritise directories that matter in your sector, such as restaurant guides, health practitioner directories or trade associations. Our page on directory listings for AI crawlers explains which types are worth the effort.

Plan for holidays and changes

Set a reminder before public holidays and seasonal changes to update special hours on all three map platforms and your website at the same time. When you move, keep the old listing marked as moved or closed according to each platform’s guidance instead of just deleting it, so customers and systems are pointed to the new place.

Test the answers

Ask several assistants “What time does [business] open on Sunday?” and “What is the address of [business] in [city]?”. If an assistant still gets it wrong and shows a source, go to that source. If it shows no source, the old data may come from training data, which can take longer to change; keep the live sources correct in the meantime. For broader local tips, read local business AI visibility.

How Keboost helps with local accuracy

Keboost tracks local questions across ChatGPT, Gemini, Claude, Perplexity, Copilot and other assistants, flags wrong hours, addresses and phone numbers, and helps you publish clear content so AI has accurate sources. It cannot edit AI answers directly, but it shows you what to fix. Run a free AI visibility check to see what customers are being told.